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After gaining experience, it's possible to progress to earnings of around £26,000 to £35,000. Starting salaries in IT support range from £17,000 to £23,000. conduct electrical safety checks on computer equipment. rapidly establish a good working relationship with customers and other professionals, such as software developers.prioritise and manage many open cases at one time.work continuously on a task until completion (or referral to third parties, if appropriate).respond within agreed time limits to call-outs.set up new users' accounts and profiles and deal with password issues.support the roll-out of new applications.follow diagrams and written instructions to repair a fault or set up a system.provide support, including procedural documentation and relevant reports.
troubleshoot system and network problems, diagnosing and solving hardware or software faults. talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. monitor and maintain computer systems and networks. install and configure computer hardware operating systems and applications. keep computer systems running smoothly and ensure users get the maximum benefit from them. Individual tasks vary depending on the type of technical support you are providing, but in general, you'll need to: managed hosting providers - ensuring clients websites and applications stay up and running and offering technical support. vertical software applications - working for a supplier of a software application for a specific business sector, such as retail, travel or pharmaceuticals. contract hardware maintenance - working for a business with contracts to maintain and repair computer hardware. desktop support - providing direct user assistance. computer networks - installing, configuring and maintaining computers in large organisations. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.Īlternative job titles include applications support specialist, help desk operator, maintenance engineer and technician. It's common practice for a technical IT support team to be divided into first and second-line support, with the second-line support staff handling the more specialised queries that the first-line support could not deal with. You'll cover one or more areas of expertise, depending on the size of the organisation you work for. IT technical support officers monitor and maintain the computer systems and networks of an organisationĪs an IT technical support officer, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.
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